Partial webhooks are failing from shopify

Incident Report for Yotpo

Resolved

This incident has been resolved.
Posted Aug 18, 2024 - 18:25 IDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 17, 2024 - 20:03 IDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 17, 2024 - 19:54 IDT

Investigating

Business Impact:
We have noticed that some webhooks are failing from Shopify to L&R side , R&D teams are investigating the root cause.

We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.
Posted Aug 17, 2024 - 19:12 IDT
This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database).