All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Yotpo Admin Operational
API integration with Yotpo Operational
Reviews and UGC Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets, Batch requests, JS & CSS Operational
90 days ago
100.0 % uptime
Today
Database Operational
Loyalty & Referrals Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
90 days ago
100.0 % uptime
Today
Database Operational
SMS & Email Marketing Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
MMS Delivery Operational
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Automated Messaging Operational
Campaign Messaging Operational
Integrations Operational
Admin Operational
API Operational
Widgets (Product Page Widget, Customer Portal) Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 17, 2026
Switching between stores might not be available.
Resolved - The issue has been resolved and the functionality is back to normal.

We thank you for your patience on this matter.
Mar 17, 12:17 UTC
Monitoring - A fix is implemented and we're currently monitoring the behaviour.
Mar 17, 12:17 UTC
Identified - Our engineering team have identified the underlying issue and are currently working on a fix.
Mar 17, 11:53 UTC
Update - We are continuing to investigate the issue.

Start time:

17 Mar, 2026 - 11:28 [UTC].

We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

The Yotpo Support Team.
Mar 17, 11:52 UTC
Investigating - Using the store switcher to move to another store might currently not be available.
Mar 17, 11:51 UTC
Mar 16, 2026
Shopify App Migration
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 UTC
Scheduled - We will perform scheduled maintenance to migrate the UGC Shopify app to Shopify CLI. This update aligns the app with Shopify’s current recommended workflow and improves deployment reliability, testing, and release control. Brief interruptions may occur during this window.
Mar 12, 11:56 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Yotpo L&R - APIs outage
Resolved - The issue has been resolved and all services are now operating normally.

Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates

No data loss occurred.

Our systems have fully recovered.
Mar 12, 12:07 UTC
Monitoring - The issue has been resolved and everything is going back to normal.

Our R&D are monitoring the situation.

End Time:
2026-03-12 11:50:00 UTC
Mar 12, 12:02 UTC
Update - Update on the affected components.
Mar 12, 11:32 UTC
Investigating - We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue.

At this time, the following services are impacted:

Loyalty Admin access

Points redemptions

We will provide an update as soon as more information becomes available.

Start Time:
2026-03-12 10:45:00 UTC
Mar 12, 11:31 UTC
Yotpo admin may not be loading properly (Moderation, General settings, etc.)
Resolved - This incident has been resolved.
Mar 12, 08:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 08:57 UTC
Update - We are currently investigating the issue.
Mar 12, 08:29 UTC
Investigating - We are currently investigating the issue that affects multiple services and R&D is investigating this.

Yotpo Support Team
Mar 12, 08:29 UTC
Mar 11, 2026
Delay with processing orders
Resolved - The incident has been resolved, and order processing is back to normal
Mar 11, 13:02 UTC
Investigating - We are investigating an interruption in the orders service, causing a delay with processing orders.

At the moment, some orders might be processed with a delay, but without any actual data loss.

We apologize for the temporary inconvenience. More details to follow in the next status update

The Yotpo Support Team
Mar 11, 12:50 UTC
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

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