All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Platform Operational
Yotpo Admin ? Operational
API integration with Yotpo ? Operational
Reviews and UGC Operational
Admin Operational
API Operational
Widgets, Batch requests, JS & CSS ? Operational
Database ? Operational
Data Center ? Operational
Loyalty & Referrals Operational
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
Database Operational
Data Center Operational
SMS & Email Marketing Operational
Admin Operational
API Operational
SMS Delivery Operational
MMS Delivery Operational
Email Delivery Operational
Automated Messaging Operational
Campaign Messaging Operational
Integrations Operational
Subscriptions Operational
Admin Operational
API Operational
Widgets (Product Page Widget, Customer Portal) Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024
Scheduled Maintenance - Email
Completed - The scheduled maintenance has been completed.
Oct 22, 15:57 IDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 15:45 IDT
Scheduled - We will be performing planned maintenance on the Yotpo platform on Tuesday 22 Oct 2024, between 12:45 - 13:45 UTC.

During this time, the email editor will be unavailable for creating, editing, or saving templates.

We will update this status page when the maintenance ends.

We strive to offer a consistently high uptime and need to perform some crucial system updates to ensure that reliability continues. We also strive to keep longer planned maintenance windows like this one to a minimum and schedule them for low-traffic hours.
Oct 22, 15:44 IDT
Oct 21, 2024
Yotpo Service Disruption notice: Yotpo Email & SMS Email templates inaccessible.
Resolved - All systems operational and everything is back to normal.
Oct 21, 13:20 IDT
Monitoring - Issue was identified and fixed, monitoring phase begins.
Oct 21, 13:13 IDT
Investigating - We are investigating an interruption in the email service, causing email templates to be inaccessible.

We apologize for the temporary inconvenience. More details to follow in the next status update.

The Yotpo Support Team
Oct 21, 12:56 IDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Yotpo Service Disruption notice: Yotpo Email & SMS and Subscriptions app with limited functionality
Resolved - This incident has been resolved.
Oct 15, 19:07 IDT
Update - We are continuing to work on a fix for this issue.
Oct 15, 19:06 IDT
Update - We are continuing to work on a fix for this issue.
Oct 15, 18:33 IDT
Identified - The Subscriptions application is now fully functional.

Yotpo SMS and Email is still impacted on SMS Campaigns. The team is working with high priority on resolving the issue.

We apologize for the inconvenience caused.
Oct 15, 18:10 IDT
Oct 14, 2024

No incidents reported.

Oct 13, 2024
Maintenance: loyalty reset flow
Completed - The scheduled maintenance has been completed.
Oct 13, 13:00 IDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:01 IDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:57 IDT
Scheduled - Maintenance and testing of points related databases and their performance.
Oct 13, 09:57 IDT
MMS Deliverability - US
Resolved - Following corrective actions implemented by our aggregators on Friday and a prolonged period of monitoring, we can confirm that there are no further issues impacting delivery of MMS Messages towards US numbers.

Should you face any issues, please reach out to our Support team,

Thanks
Yotpo Team
Oct 13, 10:25 IDT
Monitoring - We have received confirmation that aggregators have applied mitigation to restore the delivery of MMS and are monitoring stability.
Oct 11, 16:59 IDT
Investigating - We have been informed of an ongoing aggregator issue that is currently causing the failure of MMS messages sent to the United States, There is no impact to SMS messages.

Downstream aggregators continue to investigate the issue and identify a resolution.

We apologise for any inconvenience and will provide further updates once available.

Thanks

The Yotpo Team.
Oct 11, 13:43 IDT
Scheduled Maintenance - Email
Completed - The scheduled maintenance has been completed.
Oct 13, 10:20 IDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 IDT
Scheduled - We will be performing planned maintenance on the Yotpo platform on Sunday 13th October, between 07:00 - 07:20 UTC.

During this time, the email editor will be unavailable for creating, editing, or saving templates.

We will update this status page when the maintenance begins and ends.

We strive to offer a consistently high uptime and need to perform some crucial system updates to ensure that reliability continues. We also strive to keep longer planned maintenance windows like this one to a minimum and schedule them for low-traffic hours.

Not sure when this maintenance window is in your time zone? Use everytimezone.com to find out!
Oct 2, 14:23 IDT
Oct 12, 2024

No incidents reported.

Oct 11, 2024
Oct 10, 2024
Customers are not being loaded in the admin
Resolved - All systems are operational

Start Time:
8:55pm UTC

End Time:
11:06pm UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Oct 10, 02:50 IDT
Monitoring - R&D applied a fix
Customer page should now be working properly
Oct 10, 02:43 IDT
Investigating - Start Time:
8:55pm UTC

Business Impact:
- Customers are not being loaded in the admin
- General slowness

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Oct 10, 02:29 IDT
Oct 9, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage