UGC Conversion Dashboard – Ongoing Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2026 - 08:00 UTC
Scheduled - We are currently performing maintenance on the UGC Conversion Dashboard to improve the accuracy of conversion analytics.

Some conversion metrics in the dashboard may be incomplete or inaccurate for reporting periods beginning in January 2026. This impacts reporting only and does not affect the functionality of on-site review widgets or the shopper experience.

Our engineering team is actively working to restore accurate reporting. As part of this effort, we are evaluating enhancements to our data processing approach to ensure the long-term accuracy and reliability of conversion metrics. We expect this evaluation to continue over the next two weeks.

During this time, some conversion metrics may continue to appear incomplete or inconsistent. We will provide another update as soon as we have additional information to share.

We appreciate your patience as we work toward a long-term resolution.
Jul 2, 2026 08:00 - Jul 16, 2026 08:00 UTC

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Yotpo Admin Operational
API integration with Yotpo Operational
Reviews and UGC Under Maintenance
90 days ago
100.0 % uptime
Today
Admin Under Maintenance
API Operational
Widgets, Batch requests, JS & CSS Operational
90 days ago
100.0 % uptime
Today
Database Operational
Loyalty & Referrals Operational
90 days ago
99.95 % uptime
Today
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
90 days ago
99.95 % uptime
Today
Database Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Unresolved incident: UGC Conversion Dashboard – Ongoing Maintenance.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Degradation in points and redemption reminder alerts
Resolved - The issue was resolved yesterday, and we have confirmed that the fix is working as expected.

Today, June 30, we retriggered all events that were missed and affected by the incident.

If you have any questions, please contact our Support team via chat.
Jun 30, 16:26 UTC
Monitoring - A fix has been implemented, and we are now monitoring the next batch of events as they are processed.

If the issue is resolved, we will start working on the backfill process for the affected events.

We will provide another update as soon as we have more information.
Jun 29, 16:47 UTC
Investigating - We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.

Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Jun 29, 09:34 UTC
Points Not Awarded for Segment-Restricted Earning Rules
Resolved - The incident has been resolved.

Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly.

End time: 12:00 UTC

If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
Jun 30, 12:07 UTC
Identified - We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.

Start time: 10:30 UTC (30 June 2026)

Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Jun 30, 11:30 UTC
Jun 29, 2026
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Swell DB – customers_opt_in new colums
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 23, 05:27 UTC
Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026
Scheduled Maintenance: Swell DB - customer related object new indexes
Completed - The scheduled maintenance has been completed.
Jun 21, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:30 UTC
Scheduled - We are adding a new filtering capability by creation date for the following tables:

perks
points_redemption
purchases
emails_campaigns
receipts

To support this enhancement and improve query performance, we are also adding new indexes based on:

customer_id, store, and created_at
Jun 21, 09:28 UTC
Jun 20, 2026

No incidents reported.

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