Yotpo Status

All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Platform Operational

Yotpo Admin Operational

API integration with Yotpo Operational

Reviews and UGC Operational

Admin Operational

API Operational

Widgets, Batch requests, JS & CSS Operational

Database Operational

Data Center Operational

Loyalty & Referrals Operational

Admin Operational

API Operational

Widgets (Pop-up, Rewards Page) Operational

Database Operational

Data Center Operational

SMS & Email Marketing Operational

Admin Operational

API Operational

SMS Delivery Operational

MMS Delivery Operational

Email Delivery Operational

Automated Messaging Operational

Campaign Messaging Operational

Integrations Operational

Subscriptions Operational

Admin Operational

API Operational

Widgets (Product Page Widget, Customer Portal) Operational

Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Email Oct 13, 2024 10:00-10:20 IDT

We will be performing planned maintenance on the Yotpo platform on Sunday 13th October, between 07:00 - 07:20 UTC.

During this time, the email editor will be unavailable for creating, editing, or saving templates.

We will update this status page when the maintenance begins and ends.

We strive to offer a consistently high uptime and need to perform some crucial system updates to ensure that reliability continues. We also strive to keep longer planned maintenance windows like this one to a minimum and schedule them for low-traffic hours.

Not sure when this maintenance window is in your time zone? Use everytimezone.com to find out!
Posted on Oct 02, 2024 - 14:23 IDT

Past Incidents

Oct 10, 2024

Customers are not being loaded in the admin

Resolved - All systems are operational

Start Time:
8:55pm UTC

End Time:
11:06pm UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Oct 10, 02:50 IDT

Monitoring - R&D applied a fix
Customer page should now be working properly
Oct 10, 02:43 IDT

Investigating - Start Time:
8:55pm UTC

Business Impact:
- Customers are not being loaded in the admin
- General slowness

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Oct 10, 02:29 IDT

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Customers are unable to upload images in Email Editor

Resolved - The incident has been resolved.
Oct 2, 12:18 IDT

Investigating - We are currently investigating the issue and are working to resolve it as soon as possible.
Oct 2, 12:04 IDT

Oct 1, 2024

Yotpo Support - Chats and Tickets

Resolved - The issue is now resolved and our chat ticket service is fully operational.
Oct 1, 13:14 IDT

Identified - We are currently experiencing an outage from Salesforce, which means our support chat and ticketing system are temporarily unavailable.

Salesforce has identified the issue and is actively working on a fix.

In the meantime, if you have any urgent matters, please feel free to reach us at: supportcenter@yotpo.com.

We sincerely apologize for the inconvenience and appreciate your patience during this time.
Oct 1, 12:37 IDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.