All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Yotpo Admin Operational
API integration with Yotpo Operational
Reviews and UGC Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets, Batch requests, JS & CSS Operational
90 days ago
100.0 % uptime
Today
Database Operational
Loyalty & Referrals Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
90 days ago
100.0 % uptime
Today
Database Operational
SMS & Email Marketing Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
MMS Delivery Operational
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Automated Messaging Operational
Campaign Messaging Operational
Integrations Operational
Admin Operational
API Operational
Widgets (Product Page Widget, Customer Portal) Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Moderation Database Data Sync Apr 19, 2026 08:00-12:00 UTC

Dear Valued Customers,

We are committed to continuously improving our services to provide you with the best possible experience. As part of our ongoing efforts to enhance performance, we will be performing a data sync operation in our moderation database.

Maintenance Details:
Date: Sunday, April 19th, 2026
Time: 08:00 UTC
Expected Duration: 4 Hours

During this maintenance window, there may be delays in recording moderation actions through the moderation page in our admin. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

Our Commitment:
We are taking all necessary measures to ensure a smooth and efficient maintenance with minimal impact on your experience. Our team will be closely monitoring the process to address any issues promptly.

If you have any questions or experience any issues following the upgrade, please do not hesitate to contact our support team.
Posted on Apr 16, 2026 - 10:49 UTC
Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Customers tab on the Loyalty admin does not show any data
Resolved - End Time 20:25 CET
The issue has been resolved.

Thank you for your patience!
Apr 14, 19:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 16:56 UTC
Investigating - Start time 16:00 CET.
Our R&D team is currently investigating the issue.
Not everyone is affected.
Apr 14, 15:11 UTC
Apr 13, 2026
Yotpo Service Disruption
Resolved - Overall Description of the issue and Affected Services:
A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails.

Start Time: Wednesday, April 8, 2026, 09:00 AM UTC

Business Impact:
Email Delivery: A portion of the scheduled review request emails were not sent as intended.
Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions.
Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident.

Mitigation Efforts and Next Steps:
Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links.
Note: Some users may receive a duplicate email as a result of this necessary correction.
Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates.

We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption.

The Yotpo Team
Apr 13, 20:00 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Some users may experience login issues and be redirected to an error page
Resolved - Overall Description of the Issue and Affected Services:
Users experience login issues and is redirected to an error page.

Start Time:
Apr 08, 2026 - 22:04 (UTC).

End Time:
Apr 08, 2026 - 23:40 (UTC).

Business Impact:
We are currently investigating an issue affecting users that are unable to login into their Yotpo account.

At the moment, we are working on resolving the issue as soon as possible.

We apologize for the temporary inconvenience. More details to follow in the next status update.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.
Apr 8, 23:57 UTC
Monitoring - The fix has been successfully implemented, and we are actively monitoring the results.
Apr 8, 23:38 UTC
Identified - The root cause has been identified, and our team is currently working on implementing a fix.
Apr 8, 23:30 UTC
Investigating - We are currently investigating an issue affecting users that are unable to login into their Yotpo account.

At the moment, we are working on resolving the issue as soon as possible.

We apologize for the temporary inconvenience. More details to follow in the next status update.

The Yotpo Support Team
Apr 8, 22:04 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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