All Systems Operational
API integration with Yotpo ? Operational
Yotpo Widgets, Batch requests, JS & CSS ? Operational
Yotpo Admin ? Operational
Yotpo Ads ? Operational
Yotpo Data Center ? Operational
Yotpo Database ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2021

No incidents reported today.

May 18, 2021

No incidents reported.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Start Time (incident detected):
May 6, 2021 - 09:54 (UTC).

End Time:
May 10, 2021 - 16:00 (UTC).

Business Impact:
On May 6th, we detected unauthorized access to Yotpo’s reviews API. Upon detection, we immediately engaged with industry leading cyber security investigation firms, and external security experts, led by our internal security teams, in order to mitigate the risks.

We have since blocked this unauthorized access. The incident affected only a small fraction of our customers. We have notified those clients who were affected.

We have reset credentials of all affected customers, which we believe will prevent further unauthorized access. We have also implemented several improvements to strengthen our infrastructure to help mitigate the risk of future unauthorized API access. We have focused our attention on the following areas:
● Fine-tuned monitoring of AWS API endpoint signals
● Enhanced infrastructure and application security
● Expanded threat hunting activities

We will continue to examine options to further harden our platform and to add new security capabilities for our customers.

The Yotpo Team
May 6, 13:00 IDT
May 5, 2021
Resolved - Overall Description of the issue and Affected Services:
The Yotpo Reviews and Ratings on-site widgets may have experienced delayed response times. This could have affected customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin.
The Yotpo Reviews and Ratings API may have experienced higher response times or time-outs.

Start Time:
May 5, 2021 - 14:56 (UTC)

End Time:
May 5, 2021 - 16:16 (UTC)


Business Impact:
The Yotpo Reviews & Ratings widgets may have loaded on-site with a delay. The Yotpo Reviews and Ratings API may have retrieved data with a delay or a time-out.

We apologize for the inconvenience and appreciate your patience while our engineering teams were working to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
May 5, 19:36 IDT
Investigating - Overall Description of the issue and Affected Services:
The Yotpo Reviews and Ratings on-site widgets may experience delayed response times. This could affect customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin.
The Yotpo Reviews and Ratings API may experience higher response times.

Start Time:
May 5, 2021 - 14:56 (UTC).


Business Impact:
The Yotpo Reviews & Ratings widgets may load on-site with a delay. The Yotpo Reviews and Ratings API may retrieve data with a delay.

We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
May 5, 18:26 IDT