UGC Conversion Dashboard – Ongoing Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2026 - 08:00 UTC
Scheduled - We are currently performing maintenance on the UGC Conversion Dashboard to improve the accuracy of conversion analytics.

Some conversion metrics in the dashboard may be incomplete or inaccurate for reporting periods beginning in January 2026. This impacts reporting only and does not affect the functionality of on-site review widgets or the shopper experience.

Our engineering team is actively working to restore accurate reporting. As part of this effort, we are evaluating enhancements to our data processing approach to ensure the long-term accuracy and reliability of conversion metrics. We expect this evaluation to continue over the next two weeks.

During this time, some conversion metrics may continue to appear incomplete or inconsistent. We will provide another update as soon as we have additional information to share.

We appreciate your patience as we work toward a long-term resolution.
Jul 2, 2026 08:00 - Jul 16, 2026 08:00 UTC

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Yotpo Admin Operational
API integration with Yotpo Operational
Reviews and UGC Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets, Batch requests, JS & CSS Operational
90 days ago
100.0 % uptime
Today
Database Operational
Loyalty & Referrals Operational
90 days ago
99.95 % uptime
Today
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
90 days ago
99.95 % uptime
Today
Database Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Loyalty service degradation
Resolved - The incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally.

We apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support.
Jul 10, 18:32 UTC
Identified - We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it.

We have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/

Timeline (UTC)

16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues
16:26 UTC — LaunchDarkly identified the issue and began implementing a fix
17:10 UTC — LaunchDarkly confirmed their web application was unavailable and that flag delivery evaluations had an elevated failure rate
17:12 UTC — LaunchDarkly identified the root cause and is implementing a fix
Current impact

Delays in loyalty data processing (orders, customers, and related sync flows)
Intermittent API failures (degraded performance, not a full outage)
Some users may be unable to access the Loyalty admin and are redirected to the Yotpo account lobby
Data safety: We do not expect permanent data loss on the Yotpo side. However, any failed order or customer processing API calls will need to be retried once service is restored. Shopify webhook deliveries that fail during this window should also be retried automatically by Shopify.

Our engineering team is monitoring the situation and will post an update when we have more information or when service is restored.
Jul 10, 17:31 UTC
Jul 9, 2026
Yotpo Service Disruption notice
Resolved - This incident has been resolved.
Jul 9, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 11:25 UTC
Investigating - We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page.

We apologize for the temporary inconvenience. More details to follow in the next status update

The Yotpo Support Team
Jul 9, 11:11 UTC
Add-on Index to Ladder DB
Completed - The scheduled maintenance has been completed.
Jul 9, 09:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 8, 14:05 UTC
Jul 8, 2026
Swell DB – customers_opt_in new index
Completed - The scheduled maintenance has been completed.
Jul 8, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 08:21 UTC
Jul 7, 2026
Moderation Page Unavailable
Resolved - The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.
Jul 7, 14:17 UTC
Investigating - We are aware of an issue preventing the Moderation page from loading in the Yotpo platform.
Our team is actively investigating.
Review collection and publishing are not affected.
Jul 7, 14:02 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Unresolved incident: UGC Conversion Dashboard – Ongoing Maintenance.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Degradation in points and redemption reminder alerts
Resolved - The issue was resolved yesterday, and we have confirmed that the fix is working as expected.

Today, June 30, we retriggered all events that were missed and affected by the incident.

If you have any questions, please contact our Support team via chat.
Jun 30, 16:26 UTC
Monitoring - A fix has been implemented, and we are now monitoring the next batch of events as they are processed.

If the issue is resolved, we will start working on the backfill process for the affected events.

We will provide another update as soon as we have more information.
Jun 29, 16:47 UTC
Investigating - We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.

Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Jun 29, 09:34 UTC
Points Not Awarded for Segment-Restricted Earning Rules
Resolved - The incident has been resolved.

Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly.

End time: 12:00 UTC

If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
Jun 30, 12:07 UTC
Identified - We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.

Start time: 10:30 UTC (30 June 2026)

Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Jun 30, 11:30 UTC
Jun 29, 2026
Jun 28, 2026

No incidents reported.

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