Shopify POS issue

Incident Report for Yotpo

Resolved

The incident has been resolved.

We are now able to redeem points in the Shopify POS app

Start Time:
2024-12-05 12:30PM UTC

End Time:
2024-12-06 12:40AM UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case
.
The Yotpo Support Team

Posted Dec 06, 2024 - 03:51 IST

Investigating

We currently have an issue regarding Shopify POS
-Cannot redeem points

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

Posted Dec 06, 2024 - 01:55 IST

This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database, Data Center).