Shopify-related actions not working for some merchants

Incident Report for Yotpo

Resolved

At 4:00 AM Israel time, we released a new version of our app that included an updated Shopify webhook version. Due to a recent change in Shopify’s interface, each new release now requires manual selection of app scopes. This step was missed, which caused the affected version to be released without the required permissions.

By 8:00 AM, we identified the issue and rolled the release back to the previous stable version.

Impact:
Only merchants who logged into the app between 4:00 AM and 8:00 AM Israel time were affected.
For those merchants, Shopify-related actions (such as redeeming points) are currently not functioning due to lost permissions.
Trying to log back into the app through Shopify will resolve the issue.

Posted Oct 01, 2025 - 01:00 UTC