Yotpo Reviews (UGC) Service Degradation
Incident Report for Yotpo
Resolved
This incident has been resolved.
Posted Aug 16, 2024 - 18:53 IDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 16, 2024 - 18:43 IDT
Investigating
Overall Description of the Issue and Affected Services:
Access to the Yotpo Admin to Moderate reviews, Yotpo App Embed in Shopify and other components may be limited, resulting in errors or timeouts.


Start Time:
August 16, 2024 - 2:14PM (UTC)

End Time:
August 16, 2024 - 3:55PM (UTC)

Business Impact:
Using the Yotpo Reviews Admin to review or moderate reviews and export review data might have been unavailable. Yotpo App Embed in Shopify may not be accessible.

We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.
Posted Aug 16, 2024 - 18:07 IDT
This incident affected: Reviews and UGC (Admin, API).