Note: We are currently backfilling the lag and expect to complete it within the next 6 hours
We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Posted Apr 18, 2025 - 10:00 IDT
Update
Incident Update:
We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted:
1. Updates from Shopify (e.g. tags, emails) 2. Opt-in/opt-out customer flows 3. VIP tiers, including: - Adding customers to a tier - Rewarding tier entry - Syncing VIP tier tags with your platform 4. Syncs with ESPs (customer updates & events) 5. Birthday and anniversary rewards 6. Data reset actions 7. Rewards for reviews
Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality.
We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!
Posted Apr 16, 2025 - 23:50 IDT
Update
We are continuing to monitor for any further issues.
Posted Apr 16, 2025 - 19:15 IDT
Monitoring
Incident Update:
R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur.
Yotpo Loyalty: -Merchants were unable to access the Yotpo L&R admin. -API might not be working
Yotpo Reviews: -The “On-site Widgets” section in the Reviews admin was inaccessible.
Incident Timeframes (UTC): Start: 11:00 PM End: 1:48 AM
Start: 2:00 PM End: 2:40 PM
Start: 4:45 PM End: 5:15 PM
We sincerely apologize for any inconvenience this may have caused.
If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case.
The Yotpo Support Team
Posted Apr 16, 2025 - 11:34 IDT
This incident affected: Reviews and UGC (Admin, API, Widgets, Batch requests, JS & CSS, Database, Data Center) and Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database, Data Center).