Yotpo Admin (B2B) - certain pages are down/not working

Incident Report for Yotpo

Resolved

Overall Description of the Issue and Affected Services:
Certain Yotpo Admin actions return an error. Some Yotpo B2B pages will also return an error.

Start Time:
October 6, 2023 - 9:15AM (UTC)

End time:
October 6, 2023 - 11:30AM (UTC)

Incident Business Impact:
Using the Yotpo Admin in order to moderate reviews, configure features and export data might currently be unavailable.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.

Posted Oct 06, 2023 - 14:43 IDT

Identified

Overall Description of the Issue and Affected Services:
Certain Yotpo Admin actions return an error. Some Yotpo B2B pages will also return an error.

Start Time:
October 6, 2023 - 9:15AM (UTC).

Business Impact:
Using the Yotpo Admin in order to moderate reviews, configure features and export data might currently be unavailable.

We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.

Posted Oct 06, 2023 - 13:58 IDT

This incident affected: Platform (Yotpo Admin), Reviews and UGC (Admin), Loyalty & Referrals (Admin), and SMS & Email Marketing (Admin).