Rewards page on Shopify merchants are showing the logout state even if you are currently logged-in. Customer portal widget in Shopify returns no results for active subscriptions
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
Start Time: 1:22am UTC
Business Impact: - Customers may not be able to interact with the rewards page and checkout module (point redemption and social/action based campaign) - Customers may not be able to retrieve their active subscriptions when logged into their accounts.
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Posted Jan 19, 2024 - 08:10 IST
This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database, Data Center) and Subscriptions (Widgets (Product Page Widget, Customer Portal)).