The referred customers should now be able to receive the reward after clicking the referral link.
As for the referred customers who experienced the issue, they can click the referral link again to receive the reward.
Start Time: 1:45am UTC
End Time: 7:34am UTC
We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case . The Yotpo Support Team
Posted Dec 18, 2023 - 09:56 IST
Investigating
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Posted Dec 18, 2023 - 09:44 IST
This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database, Data Center).