Customers are not being loaded in the admin

Incident Report for Yotpo

Resolved

All systems are operational

Start Time:
8:55pm UTC

End Time:
11:06pm UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted Oct 09, 2024 - 23:50 UTC

Monitoring

R&D applied a fix
Customer page should now be working properly
Posted Oct 09, 2024 - 23:43 UTC

Investigating

Start Time:
8:55pm UTC

Business Impact:
- Customers are not being loaded in the admin
- General slowness

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted Oct 09, 2024 - 23:29 UTC
This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database).