Process order is partially not working

Incident Report for Yotpo

Resolved

All systems are operational

Start Time:
4:15 AM UTC

End Time:
6:00 AM UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

Posted Aug 02, 2024 - 09:53 IDT

Identified

Process Orders and Process Customers have a delay.
R&D is working on a fix.

Posted Aug 02, 2024 - 09:23 IDT

Investigating

Start Time:
4:15 AM UTC

Business Impact:
- R&D found an issue with the admin and it's now fixed.
- Process order is partially not working.

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

Posted Aug 02, 2024 - 09:20 IDT

This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page)).