Yotpo L&R - Merchants cannot manually adjust the points of the customers

Incident Report for Yotpo

Resolved

This incident has been resolved.
Posted Nov 20, 2025 - 11:06 IST

Update

The incident has been resolved.

Merchant are now able to adjust customer points in the loyalty admin

Start Time:
2025-11-19 19:00:00 UTC

End Time:
2025-11-20 08:53:00 UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted Nov 20, 2025 - 11:04 IST

Update

We are continuing to investigate this issue.
Posted Nov 20, 2025 - 09:47 IST

Investigating

Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile).

Start Time:
2025-11-19 19:00:00 UTC

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

As a workaround, please reach out to support so they can manually adjust the points.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted Nov 20, 2025 - 09:46 IST
This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database).