Loyalty Membership Status Update Delay

Incident Report for Yotpo

Resolved

The incident has been resolved.

Posted Jun 17, 2025 - 02:23 IDT

Investigating

We would like to inform you of a delay in updating customer platform account status causing delays in rewards.

At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards.

Important Note:
This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store.

We apologize for the temporary inconvenience. More details to follow in the next status update

The Yotpo Support Team

Posted Jun 16, 2025 - 22:56 IDT

This incident affected: Loyalty & Referrals (API).