Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

Incident Report for Yotpo

Resolved

The issue has been fully resolved, and login is now working properly.
Posted Apr 23, 2026 - 11:15 UTC

Monitoring

A fix has been applied, and we are currently monitoring the results.
Posted Apr 23, 2026 - 09:45 UTC

Investigating

We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard.

This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
Posted Apr 23, 2026 - 09:30 UTC
This incident affected: Reviews and UGC (Admin) and Loyalty & Referrals (Admin).
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