L&R Service Interruption

Incident Report for Yotpo

Resolved

This incident has been resolved.

Posted Feb 18, 2024 - 09:50 IST

Update

We are continuing to monitor for any further issues.

Posted Feb 18, 2024 - 08:23 IST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 18, 2024 - 08:23 IST

Update

We are continuing to investigate this issue.

Posted Feb 17, 2024 - 19:33 IST

Investigating

Currently we are experiencing a widespread issue affecting all merchants on all platforms.

Business impact:
- Customers cannot “redeem” points
- ⁠customers are not earning points from campaigns
- ⁠orders and refunds are not being processed in Yotpo Loyalty admin

Our R&D team has identified the issue and is currently working on a fix.

Once the issue is resolved all orders, refunds, and missed campaigns will be automatically backfilled.

If you have any other questions please do not hesitate to reach out to Yotpo Support.

We will keep you updated on this issue’s progress.

Posted Feb 17, 2024 - 19:29 IST

This incident affected: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page)).