Loyalty Liability report shows wrong numbers for some merchants

Incident Report for Yotpo

Resolved

This incident has been resolved.
Posted Mar 05, 2025 - 20:18 IST

Update

We are continuing to work on a fix for this issue.
Posted Mar 05, 2025 - 20:18 IST

Identified

Overall Description of the issue and Affected Services:

The liability report might show a wrong outstanding points number for some merchants

Start Time:
10:30 AM UTC

Business Impact:
- Wrong outstanding points amount in the liability report for some merchants

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted Mar 05, 2025 - 12:48 IST
This incident affected: Loyalty & Referrals (Data Center).