Service degradation - Yotpo admin actions, API and on-site widgets

Incident Report for Yotpo

Resolved

Logging into the Yotpo admin might have failed and widgets on site and other flows might have not worked as expected.

Start Time: October 2, 2023 - 14:05 (UTC)
Start Time: October 2, 2023 - 16:40 (UTC)

Business Impact: Logging into the Yotpo admin, loading widgets on site and performing various actions might have not worked as expected due to a system instability.

We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter with the highest priority.

The Yotpo Support Team
Posted 2 years ago. Oct 02, 2023 - 19:39 IDT

Investigating

Logging into the Yotpo admin might fail and widgets on site and other flows might not work as expected.

Start Time: October 2, 2023 - 14:05 (UTC)

Business Impact: Logging into the Yotpo admin, loading widgets on site and performing various actions might not work as expected due to a system instability.

We apologize for the inconvenience and appreciate your patience while our engineering teams work to resolve the matter with the highest priority.

The Yotpo Support Team
Posted 2 years ago. Oct 02, 2023 - 18:12 IDT
This incident affected: Platform (Yotpo Admin, API integration with Yotpo), Reviews and UGC (Admin, API, Widgets, Batch requests, JS & CSS), Loyalty & Referrals (Admin), SMS & Email Marketing (Admin), and Subscriptions (Admin, API, Widgets (Product Page Widget, Customer Portal)).