Yotpo L&R - Shopify checkout widget is not loading

Incident Report for Yotpo

Investigating

Shopify checkout widget is not loading

We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.

Start Time:
2026-05-17 13:00:00 UTC

Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Posted May 18, 2026 - 02:53 UTC
This incident affects: Loyalty & Referrals (Admin, API, Widgets (Pop-up, Rewards Page), Database).