Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.
Resolved -
This incident has been resolved.
Apr 21, 10:41 IDT
Identified -
Users may see a discrepancy in Yotpo SMS & Email subscriber analytics from the 16th April to date.
Our teams have identified the root cause of the issue and are currently running a fix to backfill the data to ensure this is presented correctly in the product.
We apologise for the inconvenience and appreciate your patience while we work to resolve this issue.
Further updates will be sent as the investigation and resolution efforts continue.
Resolved -
The issue has been resolved and the analytics functionality is back to normal.
We thank you for your patience on this matter.
Apr 16, 12:03 IDT
Monitoring -
A fix is implemented and we're currently monitoring the behaviour.
Apr 16, 12:01 IDT
Identified -
Our engineering team have identified the underlying issue and are currently working on a fix.
Apr 16, 11:59 IDT
Investigating -
Using the Yotpo SMS & Email Analytics to view your Analytics Overview, flows or subscriber analytics might currently not be available. This could also be noticed on pages where analytics data is pulled such as Flows listings.
Start time:
16 Apr, 2024 - 08:15 [UTC].
We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.