Yotpo Status

All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Platform Operational

Yotpo Admin Operational

API integration with Yotpo Operational

Reviews and UGC Operational

Admin Operational

API Operational

Widgets, Batch requests, JS & CSS Operational

Database Operational

Data Center Operational

Loyalty & Referrals Operational

Admin Operational

API Operational

Widgets (Pop-up, Rewards Page) Operational

Database Operational

Data Center Operational

SMS & Email Marketing Operational

Admin Operational

API Operational

SMS Delivery Operational

MMS Delivery Operational

Email Delivery Operational

Automated Messaging Operational

Campaign Messaging Operational

Integrations Operational

Subscriptions Operational

Admin Operational

API Operational

Widgets (Product Page Widget, Customer Portal) Operational

Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Yotpo Loyalty Shopify POS extension

Resolved - This incident is resolved.

We sincerely apologize for the inconvenience this may cause.

If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case.

Thank you for your understanding and continued support.

The Yotpo Support Team
Apr 18, 15:44 IDT

Identified - Important Notice: Compatibility Issue with Shopify POS Version 10.0.0

We would like to inform you that Shopify has recently released a new version of their Point of Sale system (Shopify POS 10.0.0), which is currently causing compatibility issues with the Yotpo Loyalty POS integration.

Our R&D team has identified the issue and prepared a hotfix, which is scheduled for validation and deployment by tomorrow.

In the meantime, we recommend not updating to Shopify POS version 10.0.0 until the fix is released, to avoid any disruptions in your service.

We sincerely apologize for the inconvenience this may cause. Rest assured, our team is actively working to resolve the issue as quickly as possible.

If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case.

Thank you for your understanding and continued support.

The Yotpo Support Team
Apr 18, 06:59 IDT

Yotpo Loyalty issues - Monitoring

Resolved - The incident has been resolved.

Note: We are currently backfilling the lag and expect to complete it within the next 6 hours

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Apr 18, 10:00 IDT

Update - Incident Update:

We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted:

1. Updates from Shopify (e.g. tags, emails)
2. Opt-in/opt-out customer flows
3. VIP tiers, including:
- Adding customers to a tier
- Rewarding tier entry
- Syncing VIP tier tags with your platform
4. Syncs with ESPs (customer updates & events)
5. Birthday and anniversary rewards
6. Data reset actions
7. Rewards for reviews

Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality.

We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!
Apr 16, 23:50 IDT

Update - We are continuing to monitor for any further issues.
Apr 16, 19:15 IDT

Monitoring - Incident Update:

R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur.

Yotpo Loyalty:
-Merchants were unable to access the Yotpo L&R admin.
-API might not be working

Yotpo Reviews:
-The “On-site Widgets” section in the Reviews admin was inaccessible.

Incident Timeframes (UTC):
Start: 11:00 PM
End: 1:48 AM

Start: 2:00 PM
End: 2:40 PM

Start: 4:45 PM
End: 5:15 PM

We sincerely apologize for any inconvenience this may have caused.

If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case.

The Yotpo Support Team
Apr 16, 11:34 IDT

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Yotpo L&R admin is not accessible

Resolved - The incident has been resolved.

Note: There will be delays in some flows for the next couple of hours

Start Time:
11:00 PM UTC

End Time:
1:48 AM UTC

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Apr 16, 09:28 IDT

Update - A fix has been implemented, and we are now able to access the Yotpo L&R admin.
The API is also functioning; however, some background jobs are still not running.
This may result in delays for customers in certain areas of the program.

Our R&D team is actively working to fully resolve the issue.
Apr 16, 08:13 IDT

Investigating - Business Impact:
-Merchants are not able to access the Yotpo L&R admin
-API might not be working

Start Time:
11:00 PM UTC

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
Apr 16, 03:31 IDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.